Privacy
Policy

Lumiance Pty Ltd is a technology advisory firm based in Glenwood, NSW 2768, Australia, providing enterprise consulting, ERP/CRM implementation, custom software development, AI and automation, AI video production, managed IT, and Microsoft licensing and cloud services across Australia and APAC.

Contact: info@lumiance.io | 0405 771 786 | Glenwood, NSW 2768

Information you give us

• ✦ Contact details: name, email address, phone number, company name and job title
• ✦ Enquiry details: the content of messages, project briefs, proposal requests and consultation bookings
• ✦ Newsletter subscription details: (email address and preferences)
• ✦ Information you provide during a client engagement, such as business requirements, system access details, and materials supplied for video or software projects

Information collected automatically

• ✦ Device and browser information, IP address, pages visited, time spent, referring pages and general location (city or region level)
• ✦ Cookies and similar technologies (see Section 7)

Information from third parties

Publicly available business information (for example, LinkedIn profiles) and details supplied by our partners or referrers

We use personal information to:

• ✓ Respond to enquiries and provide proposals, consultations and quotes
• ✓ Deliver, manage and support our Services and client engagements
• ✓ Send invoices, process payments and manage our accounts
• ✓ Send newsletters, insights and service updates (you can opt out at any time)
• ✓ Operate, secure, analyse and improve the Site and our Services
• ✓ Comply with legal and regulatory obligations and protect our rights

We will only send you marketing communications where you have consented or where permitted by law, including the Spam Act 2001 (Cth). Every marketing message includes an unsubscribe option. You can also opt out at any time by emailing info@lumiance.io.

We may disclose personal information to:

• → Service providers who help us run our business, such as hosting, cloud, email, analytics, CRM, payment and IT support providers
• → Technology partners involved in delivering your project (for example, Microsoft and AI or video production platform providers), only as needed for the Services
• → Professional advisers such as lawyers, accountants and insurers
• → Government bodies, regulators or law enforcement where required or authorised by law
• → A purchaser or successor in a merger, acquisition or sale of our business

Some of our service providers and technology partners may store or process information outside Australia, including in the United States, Europe and Asia. Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles it in a way that is consistent with the APPs, as required by APP 8.

We use cookies and similar technologies to make the Site work, remember preferences, and understand how visitors use it. You can manage or disable cookies in your browser settings, though some features may not work properly. For more detail, see our Cookie Policy.

When delivering AI, automation and video production services, we may process client-supplied content using third-party AI tools. We only do so as necessary to deliver the agreed Services, and we do not use client content to train public AI models unless you have agreed in writing. Please let us know before supplying personal information of third parties (such as staff or customers) for use in a project.

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These include access controls, encryption in transit, secure hosting, and staff confidentiality obligations. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

We keep personal information only for as long as needed for the purposes in this policy or as required by law. When it is no longer needed, we take reasonable steps to destroy or de-identify it.

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us at info@lumiance.io. We will respond within a reasonable period, usually within 30 days. We may need to verify your identity first, and may decline access in limited circumstances permitted by law, in which case we will explain why.

If you believe we have breached the APPs or this policy, please contact us at info@lumiance.io with details. We will investigate and respond within a reasonable time. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

The Site may link to third-party websites, including LinkedIn and Facebook. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their policies.

Our Site and Services are intended for businesses and are not directed at children under 16. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Please review it periodically.

Lumiance Pty Ltd Email: info@lumiance.io Phone: 0405 771 786 Address: Glenwood, NSW 2768, Australia